Slogans take years to sink into public consciousness, even if they’re very clever
The best slogans are those that stay around for decades, but reinvented ones come with a big problem
Whatever happened to ‘engineered like no other’?
My colleague Steve Cropley last week asked this about Mercedes-Benz’s erstwhile advertising strapline, which was first mentioned in promotional copy in 1956 (with ‘…in the world’ on the end) and which routinely accompanied the company’s publicity until 1995.
It was followed, if you remember, by ‘the best or nothing’, a more nothing than best phrase that still gets airtime today. It’s the title of a page on Mercedes’ US website at least, although it doesn’t highlight the end of any new adverts I’ve seen.
Today, online, where most adverts are viewed, Mercedes ads are mostly signed off only by the three-pointed star and a clickable link to a relevant web page. Sometimes there’s a different, model-appropriate slogan like the also forgettable ‘so AMG’.
There isn’t, then, an overarching single Mercedes message – one thing that you must associate with the brand every time you see it.
Maybe in a world where the model range and the selling of it have both changed so much and where old-school engineering sits behind, say, style or connectivity, Mercedes doesn’t think lasting consistency matters like it once did. It still shouts about engineering today, but mostly through its Formula 1 team.
The world’s two other best-known automotive practitioners of the slogan art aren’t yet ready to give them up.
BMW has toyed with a few different phrases but primarily retains the same ‘Freude am Fahren’ (‘sheer driving pleasure’) line it first used in 1965, adjusting it to ‘the ultimate driving machine’ for its two biggest English-speaking markets, the US and the UK, in 1972.
You will see a little less ‘Vorsprung durch Technik’ (‘progress through technology’) from Audi than you once did and a little more ‘future is an attitude’, alongside its electric cars.
But while its use of ‘Vorsprung’, like the brewer Carlsberg’s use of ‘probably…’ is more varied and nuanced today, this is still a company that values its association with the phrase to the extent it has Vorsprung trim levels.
‘Vorsprung’ is more than 50 years old, but Audi’s technical head, Oliver Hoffmann, claims it’s “much more than a slogan for us” and that “it encapsulates the Audi mindset”.
That was true, he says, when Audi made the 80 lightweight, when it made the A8 premium and when it won at Le Mans, and still it’s true now. I wonder if that’s accurate and whether bearing the slogan not just externally but internally drives employees just as much as it does customers.
After all, Lexus’s fuzzy ‘experience amazing’ feels less focused today than the totally apt ‘the relentless pursuit of perfection’ did at the launch of the LS 400 in 1989.
There’s sometimes a ‘new broom’ syndrome at car companies, as in so many other businesses. It’s easy to find oneself so close to a subject that one gets blinkered by it. But executives should try to remember that, bluntly, people mostly don’t give a monkey’s about their brands.
We have work and play and family and friends to care about, and if a company announces a new look or a new slogan, it might mean a lot to a very few people at the business but basically nothing to the rest of us.
Honestly, please believe that we just don’t care. That’s why it takes decades of subtle, repetitive, consistent embedding to get associations like ‘Vorsprung’, ‘probably…’, ‘just do it’ or ‘should’ve gone to…’ to stick in our minds.
Once they have, companies shouldn’t give up these treasured associations lightly. It’s a darn sight easier to lose them than to get them back.
